Privacy Policy

ValetQ is operated by Baneet Raj, a sole proprietor based in New York ("ValetQ", "we", "us"). ValetQ provides QR-code valet tickets to valet parking companies. This policy explains what information ValetQ collects, how we use it, and the choices you have. It applies to the ValetQ website at valetq3.com, the customer ticket pages, and our text messages.

Information we collect

• Valet customers: your ticket number, the times your car was parked, requested and returned, and, if you choose to give it, your mobile phone number for status texts. Valets may also record your car's make, model, color and license plate.
• Valet company owners: your name, email address and a securely hashed password, plus your company and location details.
• Valet employees: first name and the times you handled each ticket. Employees don't create accounts.
• Technical data: a sign-in cookie for owners and employees, and standard server logs such as IP address and browser type.

How we use it

• To run the valet service: track your car, estimate your wait, and show your live status.
• To send the text messages you asked for about your car.
• To let valet companies manage their locations and see their ticket history.
• To keep the service secure and fix problems.

We do not sell your personal information, and we do not use it for advertising.

Text messages (SMS)

If you enter your mobile number on your ticket page, ValetQ will send you up to 3 text messages about that car request: a confirmation with your estimated wait, a notice that your car is on the way, and a notice that it's ready. We don't send marketing messages. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We share phone numbers only with our text-message provider (Twilio), solely to deliver the messages you requested.

Who we share information with

• The valet company that parked your car can see your ticket, car details and phone number for that ticket.
• Service providers that host and operate ValetQ for us: Vercel (website hosting), Neon (database), Twilio (text messages) and Stripe (billing for valet companies). They may use the information only to provide their service to us.
• Legal reasons: if required by law, or to protect the rights and safety of our users or others.

How long we keep it

We keep ticket records, including phone numbers, only as long as needed to provide the service to the valet company and to meet legal obligations. You can ask us to delete your phone number or other information at any time.

Security

Information is sent over encrypted connections (HTTPS) and stored with access controls. Passwords are stored as one-way hashes. No system is perfectly secure, but we work to protect your information.

Your choices

• Giving your phone number is optional. Without it, your ticket page still shows live status.
• Reply STOP to any message to stop texts.
• Email us to see, correct or delete your information.

Children

ValetQ is not directed to children under 13, and we do not knowingly collect their information.

Changes

If we change this policy, we'll update the effective date above.

Contact

Questions or requests: bansumwineonline@gmail.com. ValetQ (Baneet Raj), New York, USA.